Customer messaging
Live chat on your site answered from one inbox, with automatic translation and an assistant for the routine questions.
The problem
Customers message after hours or from the cab of a tractor, and the question waits until someone is free. Messages arrive by text, email, phone and social media, so nobody sees them all, and some never get an answer.
What we deliver
- Live chat on your website, answered by your staff from one shared inbox.
- Automatic translation in both directions, marked as translated so everyone knows.
- An assistant that answers the routine questions first, with a person taking over whenever it matters.
- After-hours messages captured with an email address, so the reply goes out first thing.
The outcome
Customers get an answer now, or a clear promise of one. Staff see every conversation in one place, and nothing falls through the cracks. This site's own chat runs the same way.
Who this is for
- Parts and service staff
- Sales staff
- Dealer principals
Builds on Dealership data and analytics: the data your store owns is what this runs on.